PURCHASES AND RETURNS
OFF-THE-RACK PURCHASES
Customers confirm receipt of goods or services as indicated. All sales are final; no refunds or exchanges.
A minimum 50% deposit is required unless otherwise agreed.
Customization options like Hollow-to-Hem and Extra Length are available for an extra fee and are treated as custom orders.
Off-the-rack items are sold ‘as is’; repairs or cleaning are the customer’s responsibility.
Victoria Karr Fashion LLC offers alterations for an additional charge.
CUSTOM DESIGN GOWNS
Customers acknowledge the placement of a custom design order and/or receipt of goods or services for the total indicated herein. All sales are considered final; no refunds or exchanges will be permitted.
A minimum deposit of 60% is required at the time the customer places a custom design order.
Materials and lace for custom gown designs are fully selected by the customer. The creation process is dedicated to achieving the highest level of satisfaction. Swatches of the chosen materials will be provided at least six (6) months prior to the event date for review of colors and fabrics. While minor variations from vendor reproductions may occur, they will closely resemble the original selection.
Samples of material and lace must be paid for as scheduled and are non-refundable, regardless of whether an order is ultimately placed.
All gowns are individually handmade; therefore, slight design and shade differences due to monitor or device displays, as well as fabric availability, should be expected.
Design and sketch services will be offered upon receipt of the initial deposit. The project schedule and completion date are determined by Victoria Karr Fashion LLC. Sketch services are exclusive to entirely custom designs; minor adjustments to an existing design are regarded as alterations and may incur additional charges.
Final photographs of the completed gown are provided at the company’s discretion and are not guaranteed. Once the deposit has been paid and the design confirmed, changes to the design or materials will not be accepted.
CUSTOM DESIGN ORDER CANCELLATION
Orders can be canceled within 24 hours for a $75 fee. Rush orders are non-cancelable. Custom designs are final, with no refunds or changes after ordering. Full payment or required deposit must be made before production starts.
SCHEDULE
Brides are advised to order custom design gowns at least five (5) months before the wedding to allow sufficient time for any necessary alterations. Additional charges apply to rush orders, as detailed in the FAQ section of our website, and these requests require prior approval.
RETURN POLICY
ALTERATIONS
To begin alterations, a non-refundable minimum payment of 50% of the initial estimate is required. Final prices may vary depending on alteration needs. Customers must provide an accurate deadline (“Event Date”) at the first appointment. Final fittings are done at pick-up; without them, refunds are not available. If a garment is removed mid-alteration, no refunds will be given, and Victoria Karr Fashion LLC is not liable.
CONSIGNMENT
Consignors are entitled to receive 50% of the total sale price for items sold, while Victoria Karr Fashion LLC retains a 50% commission. Consignors retain possession of their items until a sale is completed or the contract concludes.
Unsold items must be collected within seven business days following the end of the contract; otherwise, ownership transfers to the consignee. Any necessary repairs before listing for sale require advance payment based on provided estimates. Additionally, all dresses must be cleaned prior to being consigned.
CONSIGNMENT CANCELLATION
To cancel a consignment contract with Victoria Karr Fashion LLC, clients must provide a minimum of five (5) business days’ notice. A fee amounting to 10% of the original sale price will be assessed to cover administrative expenses. If items remain unsold at the conclusion of the contract and are not collected within seven (7) business days, they may be donated.
Victoria Karr Fashion LLC reserves the right to make use of any donated items. Please note that while shoppers may try on consigned merchandise, resulting in ordinary wear and tear, Victoria Karr Fashion LLC does not assume responsibility for damage, stains, tears, theft, or losses due to natural disasters affecting consigned goods.